About Us
Shipping
When will I receive my order?
We make every effort to ship orders within 1 business day. Most customers can expect to receive their order within 1 to 5 days. If you need your order sooner, you can select a faster shipping method at checkout. Next Day Air and Second Day Air will ship the same day if ordered before 12 p.m. CDT (Monday - Friday). You will receive a tracking confirmation email once your order is shipped.
How is my order shipped?
Most orders are shipped via USPS, UPS, or FedEx, depending on the size and destination of the order.
Do you ship outside of the U.S.?
No, at this time we only offer shipping within the United States and select U.S. territories. This includes the 50 U.S. states, Puerto Rico, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific.
Where is my order shipping from?
We ship the majority of orders from our Skokie, IL location.
Returns
How do I request a return or replacement?
We strive to deliver 100% customer satisfaction. If for any reason you are not completely satisfied with our products, you may return most items shipped by Discount OTC for a full credit or refund within 7 days from the date of delivery. Please report any damages, shortages or discrepancies within 7 days of delivery by contacting our Customer Service team.
How can I check the status of my refund?
To find out the status of your return, please contact our Customer Service team at. Once we issue your refund, it typically takes 1 to 3 business days to be credited back to your original payment method.
I ordered the wrong product, what should I do?
Please contact our Customer Service team for assistance here.
The product I received isn't what I ordered, what should I do?
Please contact our Customer Service team for assistance here.
Customer Account
How can I create a customer account?
You can create a customer account by clicking the Account link in the top right corner of the website menu.
Do I need an account to purchase?
No, you do not need an account to purchase from our website. We encourage setting up an account to easily reorder your supplies, check your order status, and other convenience benefits, but it is not required.
Why can't I log into my account?
If you're having trouble logging into your account, first check to make sure you have an account set up. Even though you may have ordered with us before, your account isn't set up until you register with an email and password. Once you create your account, you will receive an activation link via email. Click the link in the email to successfully activate your account. Once logged in, you will be able to view your past orders if you created your account using the same email address associated with your previous orders.
If you have an existing account but are having trouble logging in, the best thing to do is reset your password.
Why aren't my past orders showing up in my account?
Check to make sure you created your account with the same email address associated with your past orders. If you are still having trouble, please contact us.
Payments
What form of payments do you accept?
All payments we accept can be found at the very bottom of this page in our footer.
Do you accept insurance?
No, at this time we do not accept any form of insurance.
When will my payment method be charged?
As soon as you place your order via debit or credit card, your payment method will be authorized until shipment. During this time, you may see a pending charge for the total amount of the order. Once your order is shipped, the payment will be captured and the pending charge will disappear within 24 to 48 hours.
Discounts
How do I apply my discount code?
Applying your discount code is easy! Once you begin the checkout process, you will see a box to apply a gift card or discount code. Enter your discount code and click Apply. *Please note, the area to enter your discount code will appear after you press the Checkout button on the cart page.
Can I combine discount codes?
No, only one discount code may be applied per order.
Do you offer special discount for business customers?
For volume discounts or other business-related inquiries, please send us a message.
Customer Service
How do I contact your customer service?
We can be contacted here.
How do I cancel my order?
If you need to cancel your order, please send us a message.